Our Policy at Evermoon Acres / El Huevon
At Evermoon Acres / El Huevon, we are committed to providing you with the freshest, highest quality agricultural products and services. Due to the nature of our farm and the products we offer, particularly our perishable goods and live animals, our Returns & Exchanges policy is tailored to reflect the unique characteristics of each product category.
Please read the following information carefully to understand our policy for returns and exchanges. For any questions, please don’t hesitate to contact us through our Contact Page.
Returns & Exchanges by Product Category:
To make our policy as clear as possible, we’ve broken it down by product type:
1. Perishable Goods (Eggs, Cottage Food Items, Meat, Crops, Plants):
Due to the perishable nature and food safety considerations of eggs, cottage food items, meat, fresh crops, and live plants, we generally do not accept returns or offer refunds on these items.
However, we understand that issues can occasionally arise. If you experience a problem with your perishable goods, such as:
- Visibly Damaged Items at Pickup: For on-farm pickup orders, if you notice damage (e.g., broken eggs, significantly damaged plants) at the time of pickup, please bring it to our attention immediately. We will assess the situation on a case-by-case basis and may offer a replacement or a partial refund at our discretion.
- Issues with Quality (At Time of Receipt/Pickup): In extremely rare cases where there is a demonstrable and significant issue with the quality of perishable goods at the time of receipt for shipped items or pickup for on-farm orders, please contact us immediately at the time of pickup or within 2 hours of receipt for shipped items (where applicable – note: perishable goods are mostly pickup only) with photographic evidence of the issue. We will review these situations on a case-by-case basis.
Important Notes for Perishable Goods:
- Reporting Timeframe: Any issues must be reported to us immediately at the time of pickup or within 2 hours of receipt for shipped items (where applicable – note: perishable goods are mostly pickup only).
- Proof Required: Photographic evidence of any damage or quality issues is required for consideration of a return or refund.
- Storage Responsibility: We are not responsible for the condition of perishable goods once they have left our control and are in your possession. Proper storage and handling upon receipt are crucial.
- “As Is” Sale: All perishable goods are sold “as is.”
2. Live Animals (Baby Chicks, Hens):
The health and well-being of our baby chicks and hens are our top priority. Due to the sensitive nature of live animals, and biosecurity concerns, we do not accept returns or offer refunds on live animal purchases.
We guarantee that baby chicks and hens are healthy and in good condition when they leave our farm at the time of sale. We comply with all applicable federal and state regulations regarding health and inspections.
Important Notes for Live Animals:
- Health at Sale: Our responsibility for the animal’s health ends when the animal leaves our farm in your care.
- Future Health: We cannot guarantee the future health, productivity, or temperament of live animals once they are in your care, as these factors are heavily dependent on environmental conditions, customer care, and other factors beyond our control.
- Customer Responsibility: It is your responsibility to research and understand the care requirements for chickens before purchasing baby chicks or hens.
3. Non-Perishable Goods (Seeds, Merchandise, Chicken Coops):
This category includes seed packets, Rooster Mascot Merchandise (apparel, accessories, etc.), and built Chicken Coops.
- Seeds: For unopened seed packets, returns may be considered on a case-by-case basis within 14 days of purchase. Conditions for returns (if considered) for seed packets are as outlined below in the “General Conditions for Non-Perishable Returns”.
- Rooster Mascot Merchandise (Print-on-Demand Items – Apparel, Accessories etc.): Important: Please carefully review size charts provided on the product page BEFORE placing your order for apparel. As our merchandise is produced using a print-on-demand service, we can only accept returns or exchanges for merchandise in the case of printing defects or product defects.
We cannot accept returns or exchanges for merchandise due to:- Incorrect Size Ordered: Please double-check the size chart provided on each merchandise product page before ordering to ensure you select the correct size.
- “Don’t Like It” Reasons: We do not accept returns or exchanges for merchandise simply because you do not like the product, color, or design after receiving it (unless there is a demonstrable product defect).
- Returns for Defective Merchandise (if applicable):
If you receive merchandise with a printing defect or product defect (e.g., damage upon arrival), please contact us within 7 days of receiving your order with photographic evidence of the defect. We will work with our print-on-demand partner to assess the issue and arrange for a replacement of the defective item if the defect is confirmed. - Chicken Coops:
- Chicken coops are sold “as is” and are final sale. We do not accept returns on built chicken coops. Please inspect coops thoroughly at the time of pickup.
General Conditions for Non-Perishable Returns (Seeds and Approved Merchandise Returns):
- Return Request Timeframe: For seed packets, you must contact us within 14 days of your original purchase date to request a return (if eligible for seeds only). For defective merchandise, contact us within 7 days of receipt.
- Item Condition: Items (seeds or approved merchandise returns) must be returned in their original, unopened, and undamaged condition, with all original packaging intact (for seeds and merchandise being returned).
- Shipping Costs: You are responsible for the cost of return shipping (for seeds and approved merchandise returns).
- Restocking Fee: A restocking fee of 15% may apply to returns of seed packets, at our discretion. Restocking fees typically do not apply to approved returns of defective merchandise replacements.
- Approval Required: All returns of seed packets and defective merchandise must be pre-approved by us. Please contact us to discuss your return request before sending any items back.
4. Services (Farm Tours, Workshops, Retreats):
Cancellation and refund policies for our services (farm tours, workshops, and retreats) are service-dependent and vary. Please refer to the specific details page for each service for its individual cancellation and refund policy.
Generally:
- Cancellations made with at least 30 days in advance of the service date may be eligible for a 80% refund.
- Cancellations made between 8-29 days in advance of the service date may be eligible for a 50% refund.
- Cancellations made within less than 7 days of the service date are typically non-refundable.
- We reserve the right to cancel any service due to unforeseen circumstances (e.g., weather, instructor illness). In such cases, a full refund will be issued to all registered participants.
How to Request a Return or Report an Issue (if eligible):
If you believe you have a situation that may qualify for a return or refund based on the conditions outlined above, please contact us promptly through our Contact Page or by replying to your order confirmation email.
Please provide the following information in your communication:
- Your Order Number
- Date of Purchase
- Product(s) in question
- Detailed description of the issue
- Photographic evidence (if applicable, especially for perishable goods or defective merchandise)
- Your requested resolution (e.g., replacement for defective merchandise, refund consideration for seeds in eligible cases)
We will review your request and respond to you as quickly as possible to determine if an exception to our general policy can be made.
Important Notes – General to All Returns & Exchanges:
- Case-by-Case Basis: Exceptions to our general “no returns” policy are made on a strict case-by-case basis and are at our sole discretion.
- Original Payment Method: Refunds, if approved, will typically be issued to your original method of payment.
- Policy Subject to Change: This Returns & Exchanges policy is subject to change at any time without prior notice. The policy posted on our website at the time of your purchase applies to your order.
Contact Us:
If you have any questions regarding our Returns & Exchanges policy, please contact us through our Contact Page on the Website.
DISCLAIMER:
This Returns & Exchanges page is provided as a guideline and is not a legally binding contract. Evermoon Acres / El Huevon reserves the right to interpret and apply this policy at its sole discretion and make exceptions on a case-by-case basis. This page is for informational purposes only and should not be considered legal advice. Please consult our Terms and Conditions for the full legal terms governing your purchases.