Customer Help

Exchanges are handled according to our Returns & Exchanges policy, which varies by product type.

• Perishable Goods & Live Animals: Generally, we do not offer exchanges.
• Non-Perishable Merchandise (Print-on-Demand): Exchanges for size are not possible due to our print-on-demand process. Exchanges are only considered for printing or product defects (see “Returns & Exchanges” page).
• Seeds & Other Non-Perishable Goods: Exchanges may be considered on a case-by-case basis.

Please review our full Returns & Exchanges Page for detailed information and specific product policies.

Our returns policy varies depending on the type of product. Please see our detailed Returns & Exchanges Page for complete information. Key points to note:

• Perishable Goods (Eggs, Cottage Foods, Meat, Crops, Plants): Generally, no returns or refunds, except in very limited cases of damage or quality issues reported immediately at pickup or delivery.
• Live Animals (Chicks, Hens): No returns or refunds.
• Non-Perishable Merchandise (Print-on-Demand Apparel): Returns/exchanges are only accepted for printing or product defects, not for size issues or personal preferences. Please check size charts carefully before ordering apparel.
• Seeds & Other Merchandise: May be considered for return on a case-by-case basis within 14 days of purchase with conditions.
• Services (Tours, Workshops, Retreats): Cancellation/refund policies vary by service. See the specific service page for details.

We apologize if you received the wrong item! Please contact us immediately through our Contact Page with your order number and details of the item you received and what you ordered. We will promptly investigate and work to correct the error, which may involve sending you the correct item or offering a refund or store credit.

We are sorry to hear your order arrived damaged. Please contact us immediately through our Contact Page 2 hours of receipt for shipped items, or at time of pickup for pickup orders with your order number and photographic evidence of the damage to the product and packaging. We will assess the damage and work to resolve the issue, which may involve sending a replacement or offering a refund or partial refund, depending on the product type and extent of damage.

Please do not mail any returns without prior authorization. If we have authorized a return for seeds or non-defective merchandise (on a case-by-case basis), we will provide you with specific return instructions, including the return shipping address, when we approve your return request. You must contact us first to initiate a return request.

For customer support, please visit our Contact Page on our Website. You can contact us through the contact form on that page, via email, or by phone. We aim to respond to inquiries within 48 hours during our business hours.

Please contact us immediately through our Contact Page if you realize you entered an incorrect shipping address during checkout. If your order has not yet shipped, we may be able to correct the address. If it has already shipped, we will do our best to assist you in contacting the carrier, but address changes may not be possible, or may incur additional carrier fees that you may be responsible for. Please double-check your shipping address carefully when placing your order.

Changes or cancellations are not always guaranteed after order submission, but we will do our best to assist you. Please contact us as quickly as possible through our Contact Page if you need to request a change or cancellation.

• Order Changes: If your order has not yet been processed or shipped, we may be able to make changes (e.g., to quantities or non-print-on-demand items). However, changes may not always be possible, especially for print-on-demand items that go into production quickly.

Order Cancellations: If your order has not yet been processed or shipped, we may be able to cancel it. However, cancellations are not guaranteed, especially for print-on-demand items once they are in production. If a cancellation is possible, refunds may take time to process depending on your payment method.

Currently, we do not offer pre-ordering for items that are sold out. Adding the item to your wishlist will help us see the need to restock a product and we encourage you to do so. Please check back regularly for restocks of popular items, especially seasonal agricultural products. You can also sign up for our email newsletter to be notified of product restocks and new product announcements.