Shipping Information for Evermoon Acres / El Huevon
Thank you for choosing to shop with Evermoon Acres / El Huevon! We want to ensure you have a clear understanding of our shipping policies and how to track your orders. Please read the following information carefully.
Shipping Destinations:
We currently offer shipping within the United States of America only. We do not offer international shipping at this time.
Products Available for Shipping:
We ship a selection of our products, including:
- Seeds: Shipped nationwide within the USA where permitted.
- Plants (Potted, Cuttings, Seedlings): Shipping may be available to select locations within the USA, subject to federal and state regulations and plant health considerations. Please check the specific product description for shipping availability and any shipping restrictions for plants.
- Non-Perishable Merchandise (Rooster Mascot Items, Non-Food Merchandise): Shipped nationwide within the USA where permitted.
The following items are NOT available for shipping and are for ON-FARM PICKUP ONLY:
- Eggs
- Cottage Food Items (Baked Goods)
- Chicken Meat
- Built Chicken Coops
Shipping Methods & Processing Times:
- Shipping Methods: The specific carrier used may vary depending on the product and destination.
- Processing Times: Order processing times vary depending on the product.
- Seeds & Non-Perishable Merchandise: Typically processed and shipped within 1-3 business days of order placement.
- Plants: Plant orders may have slightly longer processing times, especially during peak seasons, to ensure careful handling and preparation for shipping. Please refer to the product page for estimated processing times for plant orders.
- Print-on-Demand Merchandise: Merchandise is produced on demand. Processing times for these items are typically 2-5 business days before shipping.
- On-Farm Pickup Orders: Orders for on-farm pickup are typically ready within 1-7 business days. You will receive a notification when your pickup order is ready (see “On-Farm Pickup Information” below).
Estimated Delivery Times:
Estimated delivery times vary depending on:
- Product Type: Some products may have longer delivery times due to handling requirements or production processes (like print-on-demand).
- Shipping Destination: Delivery times will vary based on your location within the USA.
- Shipping Carrier: Delivery times are estimates provided by the shipping carrier and are not guaranteed.
Please refer to the specific product details page for estimated shipping processing and delivery timeframes for each item before placing your order.
Tracking Your Shipped Order (Where Applicable):
For orders that are shipped via a trackable shipping method, you will receive a shipping confirmation email once your order has been processed and shipped. This email will contain:
- Shipping Carrier Information: The name of the carrier used to ship your order.
- Tracking Number: A unique tracking number that allows you to track the progress of your shipment online.
- Tracking Link: A direct link to the carrier’s website where you can enter your tracking number and view shipment updates.
You can also find tracking information by logging into your account on our Website and viewing your order details once the order has shipped.
Please Note Regarding Delivery Estimates:
- Delivery times provided on product pages and in shipping confirmation emails are estimates only and are not guaranteed.
- Delivery times are influenced by factors outside of our control, such as carrier processing speeds, weather conditions, and holidays.
- We are not responsible for delays caused by shipping carriers.
- If you experience a significant delay or issue with your shipment, please contact us through our Contact Page, and we will do our best to assist you in resolving the matter with the carrier.
On-Farm Pickup Information:
We offer convenient on-farm pickup for customers in the Orange County, Florida area for a wider range of our products, including items not available for shipping.
- Eligible Products: Eggs, Cottage Food Items, Meat, Crops, Plants, Chicken Coops, and other select items as indicated on product pages.
- Pickup Location: Our farm address and detailed pickup instructions will be provided in your order confirmation email and within your account order details on our Website after you place your pickup order.
- Pickup Days & Times: Available pickup days and times will be specified in your order confirmation and account details. Please adhere to the scheduled pickup times. If you need to reschedule, please contact us as soon as possible.
- Pickup Notification: You will receive an email notification when your on-farm pickup order is ready for collection. Please wait for this notification before coming to the farm for pickup.
Shipping Costs:
Shipping costs are calculated based on:
- Product Weight and Dimensions: Heavier and larger items generally incur higher shipping costs.
- Shipping Destination: Shipping costs are calculated based on your shipping address and distance from our location in Orange County, Florida.
- Shipping Method: Shipping costs may vary depending on the shipping speed and service selected (if options are available).
Shipping costs will be clearly displayed at checkout before you finalize your order.
Questions or Issues?
If you have any questions about our shipping policies, need assistance with tracking your order, or experience any issues with your shipment, please don’t hesitate to contact us through our Contact Page on our Website.
Disclaimer:
This Shipping & Tracking page is for informational purposes and is not a legally binding contract. Evermoon Acres / El Huevon reserves the right to modify its shipping policies at any time without prior notice. Please refer to our Terms and Conditions for the full legal terms governing your purchases and shipping.